Support

Questions?

We’re here to help — from product guidance to shipping and everything in between.

FAQ’s

  • Augzileri Skincare is a Canadian brand crafting high-quality, natural skincare for all skin types. We’ve launched with our signature Nourishing Hair Oil—formulated for the scalp, hair, and beard—and this is just the beginning. What’s next will carry that same energy: luxurious, effective, and built to support every part of you.

  • No, our Nourishing Hair Oil is free from harmful chemicals such as parabens, sulfates, and phthalates.

  • Yes, our Nourishing Hair Oil is cruelty-free. It's not tested on animals, and never will be.

  • As often as you like. For best results, we recommend using our Nourishing Hair Oil once daily, either in the morning or at night, ideally after a shower or bath when your hair is clean and slightly damp. Consistency is key.

    Please refer to the usage directions card included in your packaging before your first use.

  • If you have a skin condition or are undergoing treatment, we recommend consulting with a healthcare professional before using our products.

  • Yes, our Nourishing Hair Oil is safe for colour-treated hair and may help support moisture, shine, and manageability. If you have sensitive skin or your scalp feels delicate after colouring, we recommend performing a patch test behind your ear before full use. For added reassurance, you may also apply a small amount of the oil to a few strands of your coloured hair and leave it for at least 1–2 hours (or up to 24 hours) to confirm there is no impact on your colour before full application.

    Our formulation uses bergapten-free bergamot oil to avoid phototoxicity concerns.

  • Yes, our Nourishing Hair Oil has a subtle, intentional scent that comes from its carefully selected natural ingredients. Depending on how much and how often you apply it, the scent can last for a few hours in your hair or beard before gradually dissipating. It washes out easily when you cleanse your hair or beard.

  • Ideally, we recommend using your Nourishing Hair Oil within 6 months of opening to maintain maximum freshness and effectiveness.

    The oil itself will remain good for up to 12 months, and with proper storage in a cool, dry place away from direct sunlight, it may last up to 24 months.

  • To maintain its freshness and effectiveness, we recommend storing your Nourishing Hair Oil in a cool, dry place away from direct sunlight. Ensure the cap is tightly closed after each use. For best results, use within 6 months of opening.

  • Our Nourishing Hair Oil is made in Canada, using globally sourced ingredients chosen for their exceptional quality and purpose.

  • Augzileri is a proudly Canadian brand. We craft our products with premium ingredients sourced from regions known for their exceptional quality.

  • Our packaging is designed to be recyclable, including our glass bottles and paper-based materials. We also use biodegradable packing peanuts that dissolve in water. The only exception is the foam insert in our protective tube, which may not be accepted in all local recycling programs. We recommend checking your local guidelines for specifics and encourage you to repurpose or reuse your packaging whenever possible before recycling. We are committed to creating packaging that is both beautiful and increasingly sustainable as we continue to grow.

  • Yes, our Nourishing Hair Oil is vegan and does not contain any animal-derived ingredients.

  • At this time, we do not offer formal gift wrapping, but our packaging is designed to be beautiful and ready for gifting as is. We also do not include pricing information inside orders, making it easy to send Augzileri directly as a gift.

  • Due to the nature of the product, we do not accept returns or exchanges. However, if you are not satisfied with your purchase, please contact us at support@augzileri.com and we’ll do our best to assist you.

  • Orders are typically processed within 1–3 business days (excluding holidays) before being shipped. We do our best to process and ship orders as quickly as possible, and you will receive a confirmation email with tracking information once your order has shipped.

  • We currently ship within Canada, and we offer complimentary shipping within 5-7 business days (once shipped) using Purolator. As an alternative, we also offer customer-paid shipping with UPS. At checkout, you can choose from expedited, or express shipping options—whichever suits your pace. All orders are tracked and shipped with care, straight from our hands to yours.

  • Not at this time. We will offer international shipping in the very near future. Stay tuned for more details!

  • We accept all major credit cards, including Visa, MasterCard, and American Express, as well as Visa Debit and MasterCard Debit cards. We also accept Google Pay, Klarna, and Afterpay for a seamless and flexible checkout experience. All transactions are secure, and your payment information is protected.

  • Please scroll down to our “Contact Us” section on this page. You can connect with us at support@augzileri.com with any questions or concerns. A member of our team will be in touch as soon as we can.

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